Shipping
Can I ship my order internationally?
How long will it take for me to receive my order?
How do I check the status of my order?
Ordering
Customized Product Disclaimer
Can I use your services without using your web site?
Do products appear on screen with their actual size?
What are the browser requirements for this site?
Can I make a change to a submitted order?
Is this site secure?
Do you have any type of guarantee?
Customer Service
What do I do if I forget my password?
Will I receive unwanted promotional e-mail if I register with your site?
How do I contact customer service?
Printing Services
What is the difference between flat and standard business cards?
What is the difference between the RGB and CMYK color space and why does it matter?
Will I always receive exactly the quantity I order?
Online Payments
How do i make a payment for purchases of products and services not liste on the web-site?
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Can I ship my order internationally?
We currently ship only to the United States, Canada.
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How long will it take for me to receive my order?
Most jobs will be shipped within 5-10 business days after you approve your proof online unless otherwise stated. products may take longer. Shipping by UPS or USPS takes from 1 to 7 business days to get to you depending on the product and your location.
If your order contains multiple items, the items may ship separately. Once we ship your order, you will be able to track the progress of each item via your order status page.
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How do I check the status of my order?
Information about an order's layout, order status, and a host of other information is available on the Reorders and Order Status page, which is available to all registered users.
To access this information simply follow these steps:
1. Go to your Reorders and Order Status screen (once you register)
2. Then, select the appropriate order or item from the list to view the information for that order.
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Customized Product Disclaimer
You are ordering a customized product.
As a customer of our site, it is important for you to remember that you are ordering a customized product. This means that the images and type you submit will be printed used exactly as you specify them. Therefore, it is important that you double-check these elements for accuracy before submitting an order.
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Can I purchase your products and services without buying online?
Absolutely! In fact we developed this site for our existing customers. We simply wanted to make ordering easier for our clients. If you do not prefer to order online, or need additional information then call us Toll-Free at 1.877.iDzynes (877.439.9637)
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Do products appear on screen with their actual size?
A product may not appear as its actual size on your screen for two reasons:
1. Some products are scaled up or down so that your layout preview will better fit your screen. For example, certain larger products, such as bumper stickers, are scaled down considerably so that you will not have to scroll to view your entire product. Certain smaller products, such as business cards, are scaled up slightly to make the small fonts on such products more readable.
2. The size of images on your screen is dependent upon your computer platform and your monitor resolution settings. Therefore, even for products that are not scaled up or down, the image may appear larger or smaller on your particular screen.
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What are the browser requirements for this site?
Any browser capable of rendering css should be capable of ordering printed products on our site.
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Can I make a change to a submitted order?
Submitted orders go immediately into production. For this reason we cannot accept changes or cancellations. When placing an order you are given the opportunity to review or modify your design anytime up until production begins.
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Is this site secure?
In designing our system we made the protection of your information a top priority.
We have incorporated the latest technologies in data protection to assure that you have a worry-free experience.
* Secure Sockets Layer (SSL): By using SSL we are making use of the highest level of protection available on the internet.
* Encryption: By using Secure Sockets Layer we are also implementing a system of encryption to protect your information.
* Credit Card Verification: We use a proven e-commerce software solution to verify that the credit card information for every order is correct and valid. This allows us to check for cards that have been reported as stolen.
* Credit Card Account Numbers: We do not store your credit card account numbers in any of our systems.
* Confirmation E-Mail: A confirmation e-mail will be sent to you each time an order is placed with your account. This will help to alert you to any suspicious activity with your account.
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Do you have any type of guarantee?
Yes! If, at any time, you are not satisfied with the quality of your custom printed product, notify us via our online form or call us and we will redo your order free of charge.
All of our design services include a 100% Satisfaction Guarantee. If you are not completely satisfied with the results of our very first drafts, we will redo the design completely. If you still are not completely satisfied with the results of our second drafts, we will promptly refund 100% of your money back - no questions asked GUARANTEED!
If you are not satisfied with the design and layout after you have authorized printing a job, we are unable to redo these orders free of charge. Please make sure to check the design work and layout of your products before authorizing print production. For example, if you enter your phone number incorrectly in the order form, we will not be able to re-print that particular product free of charge. In the design phase, once you have requested changes to a concept, you are agreeing that you are satisfied with the quality of the design work and would like to see the job through. This will forfeit your right to a full refund for design services rendered.
Please contact us at iDzynes if you have any questions.
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What do I do if I forget my password?
If you forget your password, you may request a new one using our automated password assistant.
Just click here, submit your registered e-mail address, and we will e-mail you a random, generate password and send that new password to your registered e-mail address.
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Will I receive unwanted promotional e-mail if I register with your site?
You may specify at any time that you do not wish to receive promotional e-mail from us.
Occasionally we like to send out e-mails to our customers to let them know about promotions and special deals. However, we understand that such e-mail can be annoying to some customers so we let you decide whether or not you receive such e-mail from us.
If you wish to be removed from our notification list, follow these steps:
1. First, go to your Account Information screen (once you have registered and logged in).
2. Second, underneath "E-Mail Notifications" click the “Subscribe or unsubscribe from newsletters” link.
3. Last, uncheck the checkbox appearing under the e-mail information and click on the continue.
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How do I contact customer service?
You may contact us at any time by using our online customer service form. Use the "Contact Us" link that appears on every page. Online help is also available when someone is available, look for the link on the top right hand corner of the page.
If you need additional assistance with your online order, please call Toll Free at 1.877.439.9637.
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What is the difference between flat and standard business cards?
Flat printed business cards are produced using a very high-quality printing process, which produces crisp, clear results. The ink is absorbed into the card stock creating a smooth finish that is flat to the touch. There is no texture or height to the ink.
Standard printing, also known as "thermography" or "raised" printing, is a process in which a powder resin is dusted over the wet ink and then melted, causing a raised print surface. Thermography produces a raised appearance throughout the printed piece.
Both cards are produced using an offset printing process.
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What is the difference between the RGB and CMYK color space and why does it matter?
RGB refers to the primary colors of light, Red, Green and Blue, that are used in monitors, television screens, digital cameras and scanners. CMYK refers to the primary colors of pigment: Cyan, Magenta, Yellow, and Black. These are the inks used on the press in "4-color process printing", commonly referred to as "full color printing".
The combination of RGB light creates white, while the combination of CMYK inks creates black. Therefore, it is physically impossible for the printing press to exactly reproduce colors as we see them on our monitors..
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Most of the time, we ship you slightly more than you ordered, free of charge. On occasion, we ship slightly fewer pieces than you ordered. Printing industry trade standards allow for underages of up to 5 - 10%.
If you plan to send your print order to a mailing list or need a guaranteed quantity, we recommend that you order more than the minimum quantity you need.
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To speed up delivery times, online you may make online payments for custom jobs by entering your invoice number and payment ammount. To make a custom payment, click here.
You may also call orders in, mail them to PO BOX 871471 Mesquite, TX 75187-1471, or fax them Toll-Free to 1.866.670.8053
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Commercial Printing
Portfolio
